Frequently asked questions

Very little. We’ll have your experience styled and ready for you. Follow the instructions to locate your set up, bring whatever food or beverages you’ve planned, settle in, and enjoy your time together. 🌿

No wandering around the park looking for us, we promise. 📍Before your scheduled start time, you’ll receive a message from Oak | Orchard with the exact location of your setup, along with any helpful arrival or parking instructions.For larger parks or outdoor spaces, we may also provide a dropped pin, nearby landmark, or photo of the surrounding area to make finding your picnic as easy as possible.Your experience will be completely styled and ready for you when you arrive. Once you find us, all that’s left to do is settle in. Arrive. Unwind. Stay awhile  🌿

We’ve made your visit effortless and enjoyable with a convenient QR code setup. When you arrive, simply scan the QR code located on table to connect directly to your personalized onsite experience options. 🌿Extend your visit? Just ask to add additional time through the same portal. 🌿Ready to wrap up? Use the code to let us know you’re prepared to check out, we've streamlining the process for you with a click of a button. 🌿Need to speak to us? You can easily request assistance from our team anytime you need help with your setup or have any questions.This smart setup ensures you can focus on enjoying your time here while we take care of the rest! For urgent or emergency matters, please contact the local authorities or 911.

Absolutely! We understand that sometimes you just want to linger a little longer and enjoy the experience. You can add additional time when making your reservation to ensure a relaxed visit from the start. If you decide to stay longer after your experience has begun, simply use the QR code provided at your setup or the link we supplied to request extra time or click the here to be redirected. We always do our best to accommodate all guests, but please note that extensions are subject to availability. So, whenever possible, we recommend planning ahead, but rest assured we strive to make your time with us as enjoyable as possible!

No, once your experience has been styled, it is essential that the setup is not moved or rearranged. We respectfully ask that guests do not move or rearrange it to avoid injury, property damage, or extra deposits and fees. This policy helps protect our carefully selected furnishings and equipment, ensuring they remain safe and beautifully presented throughout your event. Additionally, we require you to be accessible at the property during the breakdown phase so we can efficiently locate the site and provide timely assistance if needed. This approach guarantees a seamless and secure service, maintaining the high standards Oak & Orchard is known for while offering you peace of mind.

Because your experience includes Oak | Orchard furnishings, tableware, décor, and other property, we ask that the setup not be left unattended during your reservation. If something unexpected comes up and you need to step away, use the QR code provided at your setup to check out of your reservation. Confirm Checkout

Accidents happen, and we understand that.Oak | Orchard takes great pride in the pieces we use to create each experience, and we simply ask that our furnishings, décor, tableware, and other property be treated with care and returned in the condition in which they were received.If something is accidentally broken, damaged, or lost during your experience, please take a photo and email us at hello@oakenorchard.com before leaving the setup so we can address it with you directly.Depending on the item and extent of the damage or loss, a replacement or damage fee may apply. When something unexpected happens, we’ll work with you directly and reasonably to determine the best solution and, whenever possible, minimize unnecessary out-of-pocket costs.