Refund & Chargeback Disputes

By completing your reservation, you acknowledge and agree to Oak & Orchard's booking, cancellation, weather, and credit policies.

If you have a concern regarding a charge or reservation, please contact hello@oakenorchard.com before initiating a payment dispute or chargeback so we have an opportunity to resolve the matter.

Initiating a chargeback does not override the cancellation, refund, credit, no-show, late-arrival, or weather policies agreed to at the time of booking.

Oak & Orchard reserves the right to provide the payment processor or financial institution with reservation records, policy acknowledgments, customer communications, and documentation showing whether the reserved service was provided or made available as scheduled.