Terms & Conditions

Cancellation & Weather Policy Cancellations - All reservations are paid in full at the time of booking. - Oak & Orchard does not issue refunds for guest-initiated cancellations. - Cancellations made more than 2 hours before the scheduled start time will receive a credit for the full amount paid valid for 12 months from the original reservation date. - Cancellations made within 2 hours of the scheduled start time are not eligible for a refund, credit, or reschedule. Weather Cancellations **It is solely the guest’s responsibility to review the weather forecast before booking and leading up to their scheduled experience.** Oak & Orchard Cancels Due to Weather - Full refund - Reschedule -12-month credit Weather conditions may include rain, thunderstorms or lightning, snow or ice, excessive winds, severe weather, or other conditions that make setup or the experience unsafe. Guest Weather Cancellations: 2 hours before the scheduled start - Full credit valid for 12 months Within 2 hours of the scheduled start - No refund, credit, or reschedule Proceeding Despite Weather If the guest does not cancel before the scheduled start time, the reservation is considered to be proceeding as scheduled. Once the scheduled start time arrives, no weather-related refund, credit, or reschedule will be provided, regardless of whether the guest has arrived. Changes in weather after the scheduled start time do not qualify for a refund, credit, or reschedule. **Oak & Orchard reserves the right to cancel an experience when conditions are considered unsafe for guests, staff, or equipment. Oak & Orchard determines that weather conditions make the experience unsafe or unsuitable. Late Arrivals & No Shows - Reservations begin and end at the originally scheduled times. The setup will remain available during the scheduled reservation period. - Late arrival does not extend the reservation. - Late arrival does not qualify for a refund, credit, reschedule, or complimentary additional time - Guests who do not arrive and have not cancelled within the permitted cancellation window are considered a no-show. - No-shows are not eligible for a refund, credit, or reschedule. Cancellation Credits Credits are valid for 12 months from the original reservation date. A unique, one-time credit code will be issued to the booking party on file and non-transferable. Guests should email hello@oakenorchard.com for all reschedules.